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FEATURED INSIGHT
Winning in Any Market
A guide to supply chain resilience, tariffs, and uncertainty
Client Stories
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FEATURED STORY
Polaris' Journey to Supply Chain Agility
Discover how Polaris shifted supply chain planning into high gear with the help of Spinnaker SCA

Managed Services & Post Go-Live Support

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Supply Chain Planning Managed Services
OFFERING OVERVIEW

Go-live is just the start. This is support for Day 2 and all the other days, too.

Your supply chain planning ecosystem — built module-by-module — is unique to your company and how you plan, promise and allocate. Shouldn't your post go-live support model be just as unique? 

When the stakes are high and the phone rings at 2:00am, you don’t need a concierge. You need a team that understands your entire technology ecosystem and system interdependencies. A team that can bring it back online fast, without breaking things in the process. That’s the difference between a vendor’s off-the-shelf maintenance program and our Managed Services & Post Go-Live Support.

We provide outcome-based, configuration-aware support for legacy planning platforms—both on-premise and in the cloud. We stabilize legacy installs, fine-tune performance, govern parameters, and support adoption—and then help you upgrade or migrate when ROI and readiness align.

With over 2,500+ supply chain projects delivered and ·multi-module expertise across planning systems, Spinnaker SCA is your go-to managed services partner. 

Technical Services System and environment monitoring, user and user group administration, on-premises to cloud migration enablement  
Functional Services Support for system functionality like product expansions, authoring and troubleshooting batches and failures fast  
Center of Excellence Expert guidance to setup and administer a COE with a clear charter, roles, cadences, visible backlog, and leading practice enablement  
Software Upgrade Support

Adopt new features or functionality with complete testing, staged rollouts, and clear communications to minimize the impact to day-to-day operations

  
Role-Based Coaching, Mentoring, User Proficiency Training

Immersive, role-based training, expert-led sessions and office hours based on your business to improve user adoption and proficiency, plus KPIs

  
PARTNERSHIPS

Deep application knowledge
& proven track record

We enable Managed Services & Post Go-Live Support for a number of supply chain technology vendors, including: 
CLIENT STORY

A Smarter Plan for a Sporting Goods Retailer

From an initial roadmap to a multi-version Blue Yonder upgrade, explore how a leading sporting goods retailer achieved supply chain planning excellence. Read More
Dicks Sporting Goods supply chain transformation
FAQ

Getting started with Managed Services & Post Go-Live Support

Do we support older, highly configured SCP environments?

Yes. We can support legacy, hybrid, and cloud environments. We meet you where you're at, stabilize the environment, and then when ROI and readiness align, we can help you migrate to a newer version.
Do we replace vendor support? We operate alongside vendor support. But we own end-to-end incident coordination, including upstream and downstream integrations.
How fast can we get started? The typical mobilization is 2–6 weeks (including access, observability, runbooks, CAB) with immediate monitoring available.
Do we force upgrades to cognitive or SaaS models?

No. We do not use migrations to paper over stability. We encourage migrations when the value and time are right for your business.
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