Order Promising & Delivery Optimization | Spinnaker SCA

OVERVIEW

What we do

Today’s consumers want options when they shop—ranging from same-day delivery and BOPIS to free try-ons and returns. But if you're like most companies, there are separate teams focused on customer experience, planning and inventory, and last-mile delivery. So it's not that surprising then when promises to customers are broken.

The solution? A fully integrated, promise-to-delivery approach. From smarter forecasting to faster fulfillment, we bring end-to-end visibility, customer intelligence, and real-time decision-making to your supply chain. The result is more promises kept, lower shipping costs, and a seamless customer experience.

OFFERINGS

How we can help

Promise-to-Delivery Strategy

Build end-to-end visibility across your supply chain to enable a tightly integrated mix of products and services

Omnichannel Order Management

Capture, orchestrate, and route orders across retail stores, ecommerce, and wholesale channels to maximize profitability and customer satisfaction

Inventory Visibility & Allocation

Tap into historical and real-time data to develop smart, cost-based order routing systems while filling orders accurately and consistently

Fulfillment Optimization

From order capture through shipping and final mile delivery, ensure every customer order promise is executed as promised

Returns Management & Reverse Logistics

Establish a centralized, connected view of all returns & exchanges to provide frictionless post-purchase support while maintaining inventory accuracy